[IMPORTANT] How to report a game crash

Installation problems or game crashes? Post them here.
Forum rules
ALWAYS FOLLOW OUR SELF-HELP GUIDE FIRST.

If you report a game crash ALWAYS post your game.log.txt in between CODE tags, or if it too large post it on pastebin.com and share the link.
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adgjl
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Posts: 1002
Joined: 05 Apr 2014 15:56
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Location: Sussex

08 Sep 2017 23:24

Please make it easier for us to get to the problem you are facing!


Fist things first, if you are playing with ANY mods other than the latest ProMods version (and the official addons), check that the problem is reproducible on a profile with ONLY ProMods (and the official addons) enabled. If the issue persists, use the following procedure to report the crash.

Check first that the issue hasn't been reported before!!
By checking the known bugs list, searching the forum and looking through recent reports


The title of your report has to tell us something about the nature of the problem. "crash in Sweden" is not an acceptable title; Sweden is a big country. Preface the title of your report with the mod version number in [square brackets], clearly state the nature of the problem you're experiencing (crash, installation issues, etc.) and tell us where it is (road number, nearby city, company, etc.).
It should look something like this: [2.20] Crash on road E6 near Oslo.


Always include coordinates for any issue that occurs in a specific location (i.e. crashes - try and get coordinates close to the location where the crash occurs). See the post below for how to do this.

Please always add a game.log.txt to a crash report! This file can be found under: C:\Users\Username\Documents\Euro Truck Simulator 2

Open the file and copy its complete contents to your post.
Always put a game.log.txt in code! So paste the text between the [ code ] [ /code ] tags.

EXAMPLE:

Code: Select all

My game.log.txt
If the game.log is bigger than the maximum characters allowed on the forum you can use http://pastebin.com/ and copy/paste the address after you have uploaded your game.log


Thank you for helping us make ProMods an even better experience for everyone!

adgjl
Moderator
Posts: 1002
Joined: 05 Apr 2014 15:56
Donation rank:
Location: Sussex

08 Sep 2017 23:32

Additional Information:

Add coordinates (from bugs.txt) - this helps the developers find the location much more easily:

How to find coordinates - step-by-step:
[1] Find config.cfg in the Euro Truck Simulator 2 root folder in My Documents (Windows), or /home/[username]/.local/share/Euro Truck Simulator 2 (Linux)
Edit the lines
g_developer "0"
g_console "0"


to read:

g_developer "1"
g_console "1"


Save the config.cfg file.

[2] in game, press F11 (SHIFT+F11 takes a screenshot) close to the position of the bug.
[3] write your bug text, then click on REPORT SCR
[4] open bugs.txt in the ETS2 folder, there you will find your text with coordinates.



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