[FAQ] Free Download FAQ's

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michaelmurfy
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Joined: 24 Dec 2016 22:15
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15 Oct 2018 09:44

Due to the endless questions (most being the same) along with the same complaints coming through I've decided to post some FAQ's based on our Free Download service.

Q: I can't start another download! I don't have 2 downloads running!
A: The Free Download service uses your IP to track what you're downloading along with some other magic. It is also based on connections and not "downloads" so if you've got a single download running that is using 2 connections back to our servers then you'll get blocked with attempting to start another download. You need to wait for your download to finish.

Q: I've been blocked from downloading with the "daym gurl" message!
A: In every case this has happened I've determined the user was using a download accelerator (not supported by any means) or had other downloads running. I have not found a single instance where a user was blocked outside of this. Please don't use any download accelerator and / or wait for your existing downloads to finish and try again after an hour. Note also, a warning page appears multiple times before this happens and if you see this then stop and wait.

Q: My downloads are slow.
A: We limit each download thread to up-to 300kb/sec - this is to prevent abuse and save on resources on our end as we deal with multiple TB's of traffic per day on this service. This is, after-all a free mod.

Q: Why can't you use Torrents, Google Drive or <insert service here?>.
A: We've outgrown every service out there due to the sheer volume of downloads we serve. We also can't use torrents due to the lack of control (for example, last minute patches after a download has gone live or new versions) and security of such service. We want to retain control of the full download process at all times and not have to deal with third parties if possible.

Q: The download links are popping up alerts in my Antivirus!
A: We've now removed adf.ly from all our download links and all downloads are served either via us directly (on servers we own and manage) or via Amazon S3. This should now be a non-issue. I'd also recommend only using the built in Antivirus that comes with Windows 10 - anything more is actually a security risk.

Q: I can't download! It says I've got a download in progress and yet I don't!
A: As our free download links are based on your IP address it is likely your internet service provider is doing CG-NAT (https://en.wikipedia.org/wiki/Carrier-grade_NAT) or you're on a mobile connection. We don't support this. You'll have to either wait until a download slot is cleared up on your specific IP address (try once per minute to do a download) else go via the paid download which is literally less than the price of a Coffee.
A: Another answer to this I've seen can be related to your browser extensions. Please disable your ad-blocker (we use trusted, non-invasive ads here! Honest!) and any other content blockers and try again. The built in Firefox privacy plugin can, in some cases, block what is needed to authenticate the download.
A: Many antivirus programs scan URL's which also hit our free download service causing connections used up - again, we'll sort out a solution for this. Turns out trying to be nice and removing adf.ly actually caused problems with a few people - apologies about that...
A: Lastly, we've seen this behavior with a few browsers - Opera being one, along with Brave. We support Google Chrome, Firefox, Safari and Microsoft Edge only on Windows, MacOS or Linux. We don't support smartphones or tablets. Basically your browser attempts to "preload" all links on the page causing the connections to our download servers to be used up - we're currently working on a solution for this. If you have this problem then try another browser.

Q: The download is corrupted! Part XX is corrupted!
A: You need all parts of the download. Please refer to the tutorial here: https://www.promods.net/viewtopic.php?f=2&t=3852

Other questions:
Browser support for our free download service: Google Chrome, Microsoft Edge or Firefox on Windows, MacOS or Linux. We don't support Smartphones / Tablets.
Can I use a download accelerator? Absolutely not!
Can I cheat the system to get more download slots? Technically yes, there are ways around it however any attempt to will likely get you banned for trying and likely involve imposing more restrictions wrecking it for other people especially if it affects our servers. It isn't worth it. Be patient and save our server resources for other people wanting to download it please. We offer this free service so everyone has the chance to download the mod. If you like, we have a very cheap option with a fast download that'll get it faster in every case. Keep it fair for others and don't be a dick™.
Where are the servers hosted or what service do you use? They're hosted by us directly on a bunch of virtual machines hosted by Scaleways in both France and Paris load balanced and proxied by Cloudflare. We scale the server resources based on download demand of which - you can see on our homepage and under the download page. This percentage is based on the total allocated bandwidth to our servers and our provider does allow us to burst our bandwidth by up-to 200% in some cases. There is more details here: https://blog.promods.net/2019/01/change ... d-methods/.
Promods Server Administrator



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