[IMPORTANT] How to report a game crash (ATS)

[xxsamdu972xx]

Please make it easier for us to get to the problem you are facing!

First things first, if you are playing with ANY mods other than the latest ProMods Canada version, check that the problem is reproducible on a profile with ONLY ProMods Canada enabled. If the issue persists, use the following procedure to report the crash.

Check first that the issue hasn't been reported before!!
By checking the known bugs list, searching the forum and looking through recent reports

The title of your report has to tell us something about the nature of the problem. "crash in Canada" is not an acceptable title; Canada is a big country. Preface the title of your report with the mod version number in [square brackets], clearly state the nature of the problem you're experiencing (crash, installation issues, etc.) and tell us where it is (road number, nearby city, company, etc.).
It should look something like this: [1.1.1] Crash on road 99 near Squamish.

Always include coordinates for any issue that occurs in a specific location (i.e. crashes - try and get coordinates close to the location where the crash occurs). See the post below for how to do this.

Please always add a game.log.txt to a crash report! This file can be found under: C:\Users\Username\Documents\American Truck Simulator

Open the file and copy its complete contents to your post.
Always put a game.log.txt in code! So paste the text between the [ code ] [ /code ] tags.

EXAMPLE:

Code: Select all

My game.log.txt

If the game.log is bigger than the maximum characters allowed on the forum you can use pastebin.com and copy/paste the address after you have uploaded your game.log


Additional Information:
Add coordinates (from bugs.txt). This helps the developers find the location much more easily:

How to find coordinates - step-by-step:

1. Find config.cfg in the American Truck Simulator root folder in My Documents (Windows), or /home/[username]/.local/share/American Truck Simulator (Linux)
   Edit the lines

   Code: Select all

   g_developer "0"
   g_console "0"

   
   To read:

   Code: Select all

   g_developer "1"
   g_console "1"

   Save the config.cfg file.
2. In game, press F11 (SHIFT+F11 takes a screenshot) close to the position of the bug.
3. Write your bug text, then click on REPORT SCR
4. Open bugs.txt in the ETS2 folder, there you will find your text with coordinates.